SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ishopcats (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishopcats.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Maika xoroshaja
The goods are sent almost at the last moment, came relatively quickly, the quality is good, although synthetics, one is bad, short, not for high! Seller and product still recommend!
Item as described.
Slightly different sizes. But, the fabric and pattern really liked. We approached, although the size is different.
ok
Excellent quality, fast delivery. We liked it.
Thank you store! Very good quality! The t-shirt is a little small, so to sit well, you need to take on a larger size. Synthetic material, but excellent quality, pleasant to the body! Thank you!
The parcel was 2.03. 9.04. On my ross 48 rr xxl sits a little freely, but not critical. I really like that the drawing is not rubberized and will be wonderful ironed and washed. But i recommend the product and the store
Excellent quality, pleasant to the touch material. Seller recommend
All ok.
Good
Everything perfectly suited everyone happy. Quality is good. Recommend store
Many thanks to the store for the fast delivery of the goods everything is fine
Cute but way too big for a 62kg
Delivery a little more than a month. T-shirt is good, elastic, soft. Pleasant to the touch. Resunok, not a sticker, painted. All seams are even. At its 48 russian took xl, approached. I liked it very much. Thank you very much.
matière elesthane cool
Soft, cool t-shirt, seams neat. Thank you for the quality
I ordered 2 t-shirts, came for a month, taking into account the fact that i got on the chinese new year. The quality is good, very pleasant to the body, the size corresponds, at 54 took 2xl, it turned out in a guise as i wanted. The only negative is the smell, but when washing it disappeared.
Wife is happy, quality is good, excellent store, recommend, 5 +!!!
T-shirt for so much that i ordered a couple more to catch up. Pleasant to the body and well sits. After a couple of washings, the color remained, the picture too. Purchase is very satisfied!!
I order a second time-everything is fine
All ok. The knitwear is soft. Size s on the dew. 42 came up. I recommend the product.
I like it very, very pretty, i'm happy, thank you store
T-shirt fully corresponds to the description. Quality is good, there are no unpleasant odors, the size approached.
The goods reached lithuania in a month. T-shirts are very good, the material is soft, pleasant. Stitched all seams neatly. I recommend. Super!!!