SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of ishopcats (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ishopcats.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very Fast Shipping
I got to yekaterinburg for about a month, everything is fine, was packed in pimples and a package, there is no smell, roomy, put this card inside
Ordered Feb 7, received April 11, a very long wait. Mind you the wallet is not paper white as in the picture, it's a bit more yellowish though it is still a cute wallet.
Everything is super. Thank you. Purse cool) quality corresponds to the price
Wallet very good. Shipping in 15 days, excellent, very satisfied
VERY NICE. Every thing OK. Thanks the store :-) 5 STARS
Super! One of the coolest wallets!!!
The order was lost in origin and the store sent it again urgent. Very satisfied.
WONDERFUL WALLET!
Great wallet. I really like this store, i often buy from this store. Delivery is fast.
good
As described. Fast delivery.
The wallet came on time, looks like in the picture, i recommend!
Good wallet. I order not for the first time from this store,. Quality is satisfied.
Super duper
A good roomy purse, without defects, more than a month delivery to vladivostok.
It's just like in the photo, beautiful, inside has several compartments for everything, carnets, notes, coins. Bigger than i expected. The quality is not bad.
I love it! Very pretty and looks good
Very good
Soft and pleasant to the touch material, everything is in place, zippers are good, a bunch of pockets)) aunt is happy. For such a price it was necessary to take more))
excellent thanks
Very good quality
Thank you so much for your 100 percent customer service and I would like to wish you all a Happy Holidays.
thank you,super
Threads do not stick out, zippers are good, the print is bright. Will live, of course, for a short time, but for such a price is quite satisfied. Thank You